Frequently Asked Questions

Please read our FAQ before sending us a message.

What is Green | Medical | MJ | Shop ?

We are rethinking pot from the ground up and we are providing the best possible service for our American family. Check out more information on our loyalty points program by clicking on the “Company” tab in our help section.

Is ordering off Green | Medical | MJ | Shop safe?

The federal government has been evolving to accommodate the inevitable legalisation of cannabis sales in some capacities. Cannabis has been shipped through the mail for over two decades and there are no documented cases of individuals being criminally charged for receiving cannabis in their mail. We do recognise that this is an area of law that is under development and inherently there are risks involved for all parties.

Do you ship anywhere outside of USA and Canada? When will my order be shipped?

Fortunately, we do ship outside of USA. We are here to deliver premium cannabis products to local American,Canadian and international masses.

Your order will be shipped within 24 hours of receiving payment. We process orders starting at 5 PM PST so if you get your payment in before 5 PM PST then it will be shipped out the next business day. So for example if you pay for your order before 5pm PST on a Thursday, it will be processed and shipped on Friday, if you pay for your order on Friday, Saturday or Sunday, it will be shipped the following Monday. Unfortunately, even to this day and age ,USA Post does not work on weekends and Holidays so this is out of our control.
Please allow another business day for your tacking ID to become active on USA Post’s website.

How secured is it shopping in the Online Shop? Is my data protected?

We use SSL Encryption. If you look at your browser’s address bar you will notice a padlock icon to the left of https://medicanabudshop.com/. This ensures that your info and activity is secured and completely confidential with us. We recommend not sharing any personal info on websites that are not SSL encrypted.

What exactly happens after ordering?

How does your shipping work?

We ship via USA Post Express which takes between 3 to 5 business days. For orders $200 or under shipping is a flat rate of $25 and orders over $200 we offer free shipping!
We ship in discreet packages that are vacuum sealed with no labelling on the outside of our packaging so it won’t draw any attention.
USA Post says “successfully delivered” but I have not received my order

There are likely two scenarios as to why this is happening:

a) the postal worker put it in the wrong mailbox, OR

b) what may happen is that a worker will scan all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. USA Post will file an investigation which can take up to 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a  replacement free of charge because we want to make you happy.

From USA Post
“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

a) With the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
b) Their Community Mail Box for the item or parcel compartment key;
c) Around their property to see if the item was left in a safe location or in a mailbox attached to their home.”
My package is going to the wrong destination

If you’re tracking your package on the USA Post website and it looks like it’s heading to the wrong city, it’s most likely due to human error at USA Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it will cause a routing error and subsequent delay of 1-2 days.
My tracking number does not work. Help!

Your tracking number will be emailed to you before it is scanned  at the post office. Until it has been scanned , your tracking number will not be traceable on the USA Post website. So please wait 24 hours and the tracking would be vali. If it does not, please email order@medicanabudshop.com and we will look into it.
Where do you ship from?

We are located in British Columbia, Los Angeles, USA and we  ship to anywhere in the Country and out of the country.
Do you ship outside of USA?

Yes. We  ship to Canadian,North America and Europe.

What happens if I don’t get my package?

Your order should arrive not less than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it goes beyond this window (5 to 7 business days) we will open an investigation with USA Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation, then we replace it with a free one. Please be patient with us as we do this since as we want you to get your package!

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